First impressions count. As the first point of contact with any company, your receptionist needs to present a welcoming and professional image. A receptionist’s warm greeting can speak volumes about how your organisation treats customers.
While successfully managing the font office, the role of a receptionist demands an impressive line-up of skills.
At VETTA Internationale we train…Continue
Added by Lionel Bourgeois on March 12, 2019 at 1:17pm — No Comments
When I looked up the word “ethical” in the dictionary this is the definition I found: “rules of behaviour based on ideas about what is morally good and bad.” In the workplace these boundaries can often become blurred and that can sometimes lead to dire consequences.
Your boss promises you an extra day off if you rush to finish an important…Continue
Added by Lionel Bourgeois on February 28, 2019 at 11:32am — No Comments
Join us on our popular training workshops. We're about to begin our new Financial Year. Contact firstname.lastname@example.org.
Wed 06 Project Management CPT R2700
Thu 07 Train the Trainer CPT R2700
Fri 08 The Supervisor Express CPT…
Added by Lionel Bourgeois on February 28, 2019 at 11:16am — No Comments
Too many of us are striving for success. To be more, have more, feel fully present in our lives. Let’s face it – life is way too short to settle for a life of mediocrity.
For many ofus we might be seeking:
Added by Lionel Bourgeois on February 8, 2019 at 2:00pm — No Comments
On waking this morning the thought of giving, (it’s that time of the year after all) flooded me with memories on how I was raised. My parents always had an additional table setting should someone less fortunate or alone, knock on our door on Christmas Eve; a fairly common tradition among many families. Giving without expecting anything in return was the message. …Continue
Added by Lionel Bourgeois on December 10, 2018 at 10:10am — No Comments
VETTA Communication est une entreprise de ‘transformation’ extraordinaire et, en tant que directeur, je suis honoré par la diversité des personnes que j’ai eu le privilège de rencontrer.
Pour 2019 nous avons créé des ateliers, du coaching et des formations en ligne afin d’inspirer…Continue
Added by Lionel Bourgeois on December 6, 2018 at 7:30am — No Comments
I’m pretty sure you’ve met some of them during boardroom meetings. They are fired up, enthusiastic and command attention. These are leaders and with their powerful presence can command an audience and their leadership style is evident.
Throughout history, we've seen charismatic leaders, like Mahatma Gandhi, Nelson Mandela, Martin Luther King,…Continue
Added by Lionel Bourgeois on November 21, 2018 at 11:28am — No Comments
In today’s fast-paced business world we are continually faced with writing emails, reports and preparing presentations. Good writing skills are valuable and taking time to improve yours could pay significant dividends throughout your career.
Many of us are not born writers. At VETTA Communication we understand this and we can make your life easier with our Business Writing training workshops. We provide a hands-on…Continue
Added by Lionel Bourgeois on November 15, 2018 at 8:57am — No Comments
When it comes to ensuring you retain customers, there are some golden rules that can make all the difference to the success of your company. At VETTA Communication we offer customer service training your team can immediately apply to their jobs and create a positive impact on creating customer loyalty and attracting new customers.…Continue
Added by Lionel Bourgeois on November 7, 2018 at 5:50pm — No Comments
First impressions count and as the first point of human contact with any company, your receptionist needs to present a welcoming and professional image. A receptionist’s warm greeting can speak volumes about how your organisation treats customers.
Successfully running a front desk calls for much more, and the role of a receptionist demands an impressive line-up of skills, both hard and soft.…Continue
Added by Lionel Bourgeois on November 2, 2018 at 10:30am — No Comments
Vos cadres et chefs de département réalisent chaque jour de véritables prouesses. Non seulement jouent-ils un role vital dans la satisfaction des exigences de la direction, mais ils doivent également répondre aux demandes des clients et de leurs collègues.
Added by Lionel Bourgeois on October 31, 2018 at 1:29pm — No Comments
How many times have we heard someone speaking but not really listened to them deeply in an attempt to first understand what they are saying and the meaning behind their words? Too many times we are thinking about what to say next and in this process we are no longer listening to understand, but simply to respond to our own thoughts.
Here are some helpful ideas to help you think about listening differently. The first of these I call reflective listening.…Continue
Added by Lionel Bourgeois on October 31, 2018 at 10:31am — No Comments
One of the key functions in any organisation is the role of office administrators and those who work in reception. These people sit at the coal-face of your company. They are key to meeting the ever increasing demands of your business.
It is for this reason that correct training is provided to help your staff fulfill their roles efficiently and professionally. VETTA Communication, a company whose passion for igniting…Continue
Added by Lionel Bourgeois on October 17, 2018 at 7:38am — No Comments
Added by Lionel Bourgeois on October 15, 2018 at 9:48pm — No Comments
I often like to quote a saying from Confucius, a famous Chinese teacher and philosopher once said “Choose a job you love, and you will never have to work a day in your life.”
This sounds wonderful doesn’t it? Yet so many people find themselves working in jobs they hate. Going through the drudgery of every day and living lives of quiet desperation. They are in those jobs not because they love them, but because someone has to put bread on the table, right?…Continue
Added by Lionel Bourgeois on October 15, 2018 at 1:39pm — No Comments
How well are you listening to your employees is one of the key questions you should be asking yourself, especially if you want them to show up and perform at their best every day. At VETTA Communication we believe the trick to leveraging the collective intelligence of a high-performing workforce is to truly listen deeply to them and …Continue
Added by Lionel Bourgeois on October 14, 2018 at 6:00pm — No Comments
In today’s fast-paced, competitive business world, it’s time to ask the hard questions. One of them being, how well do your employees understand your customers and are they delivering brilliant service across the entire organisational spectrum?
For your staff to truly ‘get’ your customers, they will need to be attentive to your customers’ demands and requests at all times. The potential rewards are great. You will increase customer loyalty and bring in new business through positive…Continue
Added by Lionel Bourgeois on October 9, 2018 at 10:53am — No Comments
She comes to work 5 days a week and lives in the bustling metropolis of Gauteng. In the interests of confidentiality, I’ll call her Zinzi. Her routine is pretty much the same each day. Work until 5 pm, rush home, watch some TV, drink a glass of wine over dinner and fall into a dreamless sleep. When Lionel first met Zinzi for a personal coaching session, he was astonished at how vibrant this 23-year old was. She possesses an inimitable spark, despite her numbing routine. All it took was a…Continue
Added by Lionel Bourgeois on October 2, 2018 at 11:23am — No Comments
Where do you go to when you want a training intervention to stimulate and ignite your management team to really communicate? VETTA Communication, of course.
VETTA Communication is more than just another training company. We’re a dynamic business that service the specific training and development…Continue
Added by Lionel Bourgeois on September 28, 2018 at 10:49am — No Comments