FULL TIME POSITION - Senior Product Manager

South African Travellers is looking for a Senior Product Manager

You have a solid product management experience in the Tourism industry.
You are passionate about travels and have an excellent knowledge of South Africa and Namibia.
You love to share your passion to others and you are looking for a new exciting challenge?

Who are we ?

Join our vibrant team and share your passion for Africa!

Position based in Cape Town (South Africa) Local contract full-time

Exciting opportunity to join South African Travellers www.satravellers.com, a leading mid-size inbound-tour operator based in Cape Town and specialised in the sale of tailor-made holiday packages to French-speaking clients.

Your responsibilities

High-profile position where the candidate must consistently challenge existing suppliers and prospect for new accommodation/activity providers across the main markets (South Africa, Namibia, Mozambique). The applicant needs to understand the desires of a mid-upmarket European clientele as well as the requirements of tailor-made luxury and experimental travel.

Position reporting to: General Manager

Strategy:
o Development of an innovative product strategy in line with the company

culture and identity; Product development:

o Market and portfolio analysis: Be up-to date with new tendencies and tourism trends, have good understanding of the distributors needs and characteristics and a perfect knowledge of our market trends and added values for an inbound tour operator. Identify the gap in the current offering;

  • Prospection in order to find call to action products; Prospect for new partners matching our brand positioning (accommodations, activities, guides, car rental companies);

  • Production:

o Based on complete analysis and prospection feedback;
o Create and develop innovative itineraries in South Africa, Mozambique,

Botswana and Namibia for individual clients (B2B and direct);
o Consistently challenge existing products;
o Identify the best and most appropriate routes for our self-drive clientele; o Suppliers relationship

Develop and maintain positive supplier relationship;
Negotiate tariffs with existing and new suppliers;
Audit new and existing partners to ensure they match our quality

requirements;

Content delivery:
o Deliver the content to the sales team in an original and efficient format; o Provide the content to our system administrator in the adequate format

including: selection of pictures; writing of descriptive for accommodations,

routes, itineraries, destinations;
o Develop innovative customer informative documents (check-lists,

information);

Emergency management:
o Manage crisis and emergency management towards clients;
o Provide leadership and assistance to the sales team in case of crisis with their

clients;

Systems :
o Supervise tariff input in our pricing tool (TourPlan);
o Monitor and update content of our systems (WETU);
o Monitor and participate in the improvement the content of our application.

Staff training:
o Assessment of the staff comprehension of our niche market;
o Continuously train the staff and develop their product knowledge;
o Challenge the team to participate in the product development;
o Collaborate closely with our marketing department for brochure and product

production.

Experience required

  • 3+ years of Product management experience in travel industry;

  • Product and project management experiences required;

    Skills required

  • Excellent command of English (spoken and written);

  • Knowledge of French is a big plus;

  • Excellent knowledge of main touristic destinations in South Africa and Namibia;

  • Knowledge of Botswana and Mozambique is a plus;

  • Passionate about travel & Africa;

  • Excellent inter-personal & communication skills;

  • Strong negotiation skills;

  • Strong business development skills;

  • Strong change management skills;

  • Strong project management skills;

  • Strong time management skills;

  • Be able to deliver towards set targets

  • Autonomous and “Intrapreneur”;

  • Flexible, available, open-minded, dynamic, pro-active;

    Package

    Position is based in our offices in the city centre of Cape Town.
    Duration & Timing: Full-time employee / Starting a.s.a.p.
    Remuneration: Market-related fixed salary (28 to 35k depending on experience) + attractive bonus package.

    Join us and share your passion for South Africa! Application process:
    Send cover letter & CV to
    nicolas@satravellers.com

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